Templates

• User test outline and script
• Outreach email

Links

• System Usability Score
• How to avoid leading questions
• The Five Whys technique

Books

• Interviewing Users: How to Uncover Compelling Insights
• UX for Lean Startups: Faster, Smarter User Experience Research and Design
• Just Enough Research
• Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

Videos

• How to do a user interview (from Google Ventures)
• Effective user testing questions

Tools

• Mr. Tappy

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